If you would like to return or exchange an item, please follow the simple instructions below: –

  • Please print out and complete a returns form
  • Select a reason for the return and confirm whether you would like a refund.
  • Place the Returns Note along with the selected items into the parcel and send back to:

OneStopBeauty, Unit F, Ascot Business Park, Lyndhurst Road, Ascot, Berkshire, SL5 9FE.

  • When returning items, we recommend you send them via the Post Office and retain a proof of postage.

Please note, a refund will only be approvedand processed if the following are valid:

  • Products are returned, unopened and in the original packaging
  • Product packing and any security seals remain in tact
  • Products are returned within 14 days of receipt

Refunds will be made for the value of the products only, unfortunately, postage is non-refundable.

If you would like to speak to one of the customer service team, please call +44 (0) 845 543 6761 or email us